In this previous blogpost we describe the effort which is currently ongoing towards standardising Service Catalogs through the SPACL Consortium (Service Portfolio and Catalog Language). One of the leaders in implementing SPACL is HP Software and Solutions, and their just released version 9.21 of the Service Request Catalog module to HP Service Manager is designed to support SPACL. For this reason, they describe this module as desgined to support "other" backends as well as HP Service Manager.
This is an important step towards standardising how IT services are defined, managed and measured. It will over time enable better provisioning of services through Cloud Computing, and make it easier for custoemrs to "shop around" for services with a given set of descriptive criteria and service levels.
We look forward to seeing where HP will take this over the coming years.
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